Terms and Conditions
Valid from 1st January 2025
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All bookings taken by Chalet Melezes SARL, which Girl Powder Retreats is part of, are subject to the following Terms and Conditions and together with the general information contained within the website, www.girlpowderretreats.com, make up the basis of your contract with Chalet Melezes SARL. Please read our Terms and Conditions carefully.
Chalet Melezes SARL is registered in France with its registered office at 46 Chemin des Pierriers, Chamonix, 74400 (SIRET 899756142).
Chalet Melezes can be contacted by telephone on 0033699860083 or by email to girlpowder@chaletmelezes.com.
In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Chalet Melezes SARL.
All prices are accurate on the date published. We reserve the right to change the price of unsold accommodation, prices can go up or down.The contract between us and you will start on the date the deposit is received by us.Payment of the deposit implies acceptance of the Terms and Conditions. At time of booking, a deposit of 25% of the total cost of your retreat booking is required, with the full payment due 6 weeks before your arrival date. Failure to make payment 6 weeks before arrival will be treated as a cancellation. Any costs incurred by us will be covered by the person making the booking.
If a booking is made less than 6 weeks prior to the arrival date, full payment must be paid.
Comprehensive travel insurance is essential. It is a condition of your booking with us that you are adequately insured. The policy must cover the period from the date of booking to the last day of your trip. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your needs. No liability will be accepted for any client without adequate travel insurance.
Travel insurance must cover (but not is limited to):
- Cancellation or curtailment (cutting short) of your trip for reasons beyond your control
- Emergency medical expenses including, amongst other costs, mountain rescue, ambulance charges and repatriation to your home country.
- Personal Liability to include, amongst other liabilities, damage caused by your negligence to the property in which you are staying.
It should not include a clause which restricts actions being taken by a travel companion other than family.- Activities you are likely to do during your stay such as winter sports with or without a guide (including off-piste skiing) and tobogganing.
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure – including ensuring their validity extends beyond the end date of your holiday. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation.
If you have any medical conditions, health issues or disabilities which may affect your health and safety on the retreat, or your ability to participate, please inform Chalet Melezes SARL at or before the time of booking, so that we can advise upon the suitability of the chosen retreat. You must also notify Chalet Melezes SARL of any deterioration of such medical condition or disability. If the particular needs of the person render Chalet Melezes SARL unable to properly accommodate, the right is reserved by Chalet Melezes SARL to decline the booking. Moreover, if full details are not given at the time of booking, Chalet Melezes SARL reserves the right to cancel the booking once we become aware of these details.
Guests suffering from severe infectious diseases are not permitted to stay in the chalet. If you have recently had any infectious disease including Coronavirus (SARS, MERS or any variant of Covid-19), Rubella, Measles, Chicken pox or Mumps then please consult a doctor to find out when it is safe to travel.
Dietary requirements must be confirmed to us at least 7 days prior to the retreat commencing via the preference sheets that are sent to you.
If you wish to change your booking we will endeavour to comply with any requests, but this is not always possible. You must pay any additional costs incurred by us including those levied by suppliers. Should these changes be made within 28 days prior to your arrival, we reserve the right to treat the original booking as a cancellation.
You may transfer your retreat to another person, should that person satisfy all the conditions applicable. To do so, you must give us notice in writing of your intention at least 7 days before the retreat is due to start. We will inform you of any additional fees, charges or other costs relating to the transfer of your retreat.
If you wish to cancel all or part of your booking after we have entered a contract, we must be notified in writing by you email. Verbal cancellation is not accepted. We will acknowledge your cancellation within two days of receipt. Please contact us immediately if you have not received our acknowledgement within this time. Cancellation charges will be applied at the date of receipt of the cancellation by us. At all times the 25% deposit is retained by us.
Period before scheduled arrival within which written notice of cancellation is received - cancellation charge expressed as a % of total booking price:
43 days of more 25% deposit
28-42 days 60%
0-27 days 100%
The information we provide about your booking via our website is correct at the time of publishing. Occasionally errors will be corrected, or changes will be made in this information both before and after bookings have been confirmed. Whilst we make every effort to ensure this does not happen, sometimes it is unavoidable, and we will ensure you are informed as soon as possible.
We may in certain circumstances (except for unavoidable or extraordinary circumstances - see below) be required to cancel your booking in which case a full refund of all monies paid will be made to you. We regret we cannot meet any expenses or losses that you may incur because of this change or cancellation.Except where otherwise expressly stated in these Terms and Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by unavoidable or extraordinary circumstances.
In these terms and conditions, unavoidable or extraordinary circumstances means any situation which is beyond our reasonable control, the consequences of which could not have been avoided even if we had taken all reasonable measures and include, without limitation, (whether actual or threatened) war, riot, civil unrest, terrorist activity, industrial dispute, natural, chemical or nuclear disasters, volcanic activity, adverse weather conditions, fire, flood, avalanche, pandemic, epidemic, closures, restrictions or travel advice imposed or issued by any regulatory authority or third party.
We would ask that you have consideration for the enjoyment of other guests and conduct yourself so that the health and safety of other guests is not threatened. We reserve the right, at our discretion, to terminate without notice and liability the holiday of any person whose behaviour is such that it is causes offence or is threatening to our staff or other guests, is likely to disrupt the enjoyment of others on holiday or cause damage to property or any third party. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made, and we will not pay any expenses or costs incurred because of the terminationAny loss or damage caused by you or any members of your party to property run by us, it’s agents, suppliers or staff, must be paid for in full by you.
You are always responsible for the safety and security of your personal effects, documents and all ski equipment including rental equipment. We cannot accept any liability for your personal possessions whilst you are in our accommodation, and you must make sure you take everything with you on your departure. If an item is found in the chalet it will be kept for 14 days. If you think you have left an item in the chalet email girlpowder@chaletmelezes.com, we will check for this item and if it is found make arrangements for it to be returned to you. All lost property returns will incur postage and packaging costs.
Wifi internet access is provided in chalets where specified. It is available on a "free to use" basis. Internet is provided for leisure use only. In mountain resorts internet speeds are not the same as you can expect in urban areas, we cannot guarantee a continuous and uninterrupted connection as this is outside our control. Chalet Melezes shall not be liable for any losses due to interruption of internet service or downloading of hostile software. Illegal file downloading or accessing illegal content will be reported to the authorities.
In the unlikely event that you have any reason to complain or experience any problems during your retreat, you must immediately inform Laura Marriott-Clarke. You can also write to us within 28 days of your return with full details to: girlpowder@chaletmelezes.com. If there are any claims or disputes, we will do our best to reach an amicable situation as soon as possible. Any claims or disputes that cannot be resolved successfully between Chalet Melezes SARL and the client will be taken to an official arbitrator.
Any information that you give to Chalet Melezes SARL is used solely for the purposes of arranging your retreat. To process your booking and meet your requirements, Chalet Melezes SARL must pass your personal details on to the relevant suppliers of your retreat. Chalet Melezes SARL will also keep your contact information for our own future marketing purposes (for example, to inform you of promotional offers or new retreat dates). If you do not wish to receive such information in future, please inform us as soon as possible.